One might well say that mankind is divisible into two great classes: hosts and guests.
At the end of the day, especially in retail, you've got humans serving humans. And really, the more engaged and happier the associates are, the happier our guests are. It's not complicated.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
I love to have a dinner party. I love to have people over. I like the feeling it creates in my home - having guests laughing and telling their stories - and I put a lot of thought into it. I plan my menu kind of depending on whatever mood I'm in.
I once attended a birthday party where Danny Kaye dropped in to entertain the birthday boy and his guests; I was sometimes taken for lunch on Saturdays by my father to The Brown Derby; and my favorite meal is still the Cobb salad in the Polo Lounge of the Beverly Hills Hotel.
I like when the ice gets thin, the going gets rough, the guests get edgy.
A cocktail done right can really show your guests that you care.
Children are not casual guests in our home. They have been loaned to us temporarily for the purpose of loving them and instilling a foundation of values on which their future lives will be built.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Dessert is probably the most important stage of the meal, since it will be the last thing your guests remember before they pass out all over the table.
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